Buyer Protection

What is Buyer Protection?

Buyer Protection is a set of guarantees provided by AliExpress.com that enables buyers to shop with confidence with the shops advertising merchandise on our website.

You are protected when:

Who is eligible for Buyer Protection?

Only buyers who have purchased items on AliExpress.com are eligible for Buyer Protection.

Any payment made directly to a seller outside AliExpress.com is not protected by us. If a seller does ask you to make a direct payment to they (e.g. via PayPal or Bank Transfer), report them to us immediately.

Current accepted payments on AliExpress.com include:

You can also pay with select debit cards including:

When am I protected by AliExpress Buyer Protection?

The following cases are not covered by Buyer Protection:

However, if the seller offered the “Extra Returns” guarantee, you will still be protected.

I am not satisfied with the product. What can I do?

If you are not satisfied with the product you received, you can open a dispute before the order is closed. you may follow the below steps to Open Dispute:

1. Sign in to the “My Orders” section of your AliExpress account
2. Locate the relevant order
3. Click the Open Dispute button
4. Submit your refund request

Please be advised to open a dispute before the deadline, or the order will be completed with your payment being released to the supplier.

Also, you may have an open communication with your supplier and agree on a mutual refund solution. To contact the supplier, you may go to the product detail page or shop and click Contact Now to send a message. You can also click Chat Now! on the AliExpress.com site to chat in real time with suppliers who are online using our instant messenger, TradeManager.

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